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Frequently asked questions

General

What is a live service website?

A live service website is a dynamic platform that goes live immediately upon subscription. It allows you to continuously update, modify, and restructure your site in real-time to meet your evolving business needs.

How secure are the websites and web apps you provide?

Security is our top priority. We implement industry-standard security measures to protect your website and web apps from unauthorized access and cyber threats.

Can I host and manage multiple websites under one account?

Our platform allows you to host and manage multiple websites under a single account, making it convenient for businesses and agencies managing a portfolio of sites.

Can I use my own design templates or themes?

At first, we offer in-house desgin to ensure the fastest and most reliable delivery. The process is designed to accommodate your design inputs gradually. Our team can assist in implementing custom design choices, features and functionalities to ensure they integrate seamlessly with our platform.

Can I migrate my existing website to your platform?

Upon subscription, our platform generates a website that can be adapted to your previous website iterations. Our support team can guide you through the migration process to ensure a smooth transition of your existing site to our platform with minimal downtime.

What happens with my domain during migration?

Clients usually have their own domain setup. In these scenarios, access to the previous hosting might be required. In cases where the previous setup is entirely replaced, access to the old hosting might not be essential. Our specialized team will make sure to completely understand your current project needs to follow the best course of action.

How often can I expect my website to be updated with new features?

We regularly update our platform with new features and improvements, even when you are not activally requesting changes. Subscribers receive periodic notifications about upgrades, ensuring that your website remains at the cutting edge.

How can I monitor the performance of my website?

Our platform provides third-party analytics tools that give insights into your website's traffic and user behavior. You can track performance and make informed decisions based on data.

Are there any content restrictions for the websites hosted on your platform?

We comply with all applicable laws and regulations and expect our clients to do the same. Content that is illegal, promotes illegal activity, or infringes on the legal rights of others is not permitted.

Is your platform suitable for creating multilingual websites?

Indeed, our platform facilitates the creation of multilingual websites, allowing you to expand your reach to a global audience with language-specific content.

Operations

How does the process work?

First, we analyze the customer's requirements and project status. With this information, we develop, modify and adapt the features that are needed. Ultimetaly, we review the result and repeat the cycle during the service contract. This ensures that the product will always be optimized and up to date with the customer's needs.

How much does the service cost?

By giving our clients the ability to create a live service, we provide the advantage of paying only for what you need. A fixed maintance fee will apply monthly and increase or decrease based on your requirements and activity. Of course, adaptability is at the core of our services, so not all new features will modify the fee. Our support team is available for you to budget in specific rates for added features. This makes our overall product price very competetive.

Does my activity and engagement impacts my tier on the platform?

Yes. If you have multiple projects, or if you are constantly requesting new updates and features, our team will prioritize your needs. We reward the loyalty and constant engagement with your online product.

How quickly can my website go live after subscribing?

Your website can go live as soon as the initial review process is complete. This includes the initial build of the website or webapp, the management of content, assets and other funcionalities you have requested from the team. You will be able to start customizing your site right away after you complete this step.

Can I change my website after it goes live?

Absolutely. Our service is built for flexibility, so you can make changes to your website at any moment. Whether it's a complete redesign or a simple update, your site is fully adaptable to your requirements. Timelines and needs will be evaluated by our team.

How does the maintenace fee work?

Our subscription fee is a recurring charge that is paid monthly. This fee maintains your website's live status and gives you access to continuous support and updates.

What happens if I stop paying the subscription fee?

If the subscription fee is not paid, your website will be deactivated. However, we retain your data for a certain period, allowing you to reactivate your website by resuming the subscription.

How does the website customization process work?

We provide direct engagement and/or a ticketing service for our clients to review and request new features.

Can I host my website with a different provider?

Our live service websites are designed to be hosted on our robust platform to ensure optimal performance and security. Therefore, external hosting is not supported.

Can I set user permissions and roles within my website's backend?

Our platform already provides support and changes to your backend. If your project requieres or has a management system, then absolutely. You can define various user roles with specific permissions to manage your website effectively.

How does your platform handle website scalability for growing businesses?

Our infrastructure is designed to scale seamlessly with your business growth. As your traffic and resource needs increase, our platform can accommodate this growth without any disruption to your service.

What kind of uptime guarantee do you provide?

Our platform uses the most advanced third-party services based on the needs of your website. The uptime of your product(s) will be directly related to those services. Our personalized selection and expertise will ensure that your website is available to your visitors 24 hours a day.

Do you offer any SEO enhancements services to improve my site's visibility?

Yes, by default, our platform provides SEO services and optimization strategies to enhance your website's search engine rankings.

Services

What kind of web apps and integrations do you offer?

We offer a wide range of custom web applications and integrations, including information solutions, data management systems, customer relationship tools, and more, to help you deliver your products and services effectively.

Do you offer customer support for website maintenance and issues?

We provide comprehensive customer support for all our subscription tiers. Our team is available to assist with maintenance, troubleshooting, and any issues that may arise.

What kind of support can I expect for integrating third-party services into my website?

Our technical support team specializes in third-party integrations and is available to assist you with incorporating various social media platforms and analytics tools into your website.

Do you provide domain registration services?

Yes, we offer domain registration services. You can purchase a new domain or transfer an existing one to our platform during the setup process.

Do you offer any marketing tools or services to help drive traffic to my site?

No, we provide a complete service system only related to web products. Focusing only on your online proyects gives us the ability to provide exceptional quality and polished features. Although you can align your marketing strategy to you product, publicity and other areas of operations are out of our line of service.

Is there a content delivery network (CDN) included to speed up my website?

Yes, our platform leverages a global content delivery network to ensure your website loads quickly for visitors around the world, enhancing the user experience and improving SEO rankings.

How do I handle email hosting with my website?

We offer integrated email hosting solutions that sync with your domain, providing a professional touch to your business communication.

Are there any industry-specific solutions or templates available?

Our platform provides a tailored service, meaning that every product is going to have a unique aspect to it. We offer a range of industry-specific solutions to sectors like e-commerce, education, healthcare, and more, providing a customized experience that meets specific industry needs. No templates required.

How do you ensure the accessibility of websites for users with disabilities?

We adhere to web accessibility standards, ensuring that websites created on our platform are accessible to users with disabilities, which is also beneficial for SEO and overall user experience.

Privacy

What is your policy on data privacy and GDPR compliance?

We are committed to data privacy and adhere strictly to GDPR regulations. We provide tools and support to help you manage your website's compliance and protect your users' privacy.

How do you handle data backups and site recovery?

Our platform provides cloud storage, conducting backups of your website data, which are stored in secured servers. In the unlikely event of data loss, we can swiftly restore your site to its latest backup point.